Customer care representative - Oshodi

JOB DESCRIPTION:
Answer telephones calls and inquiries about company. • Receive visitors warmly and make sure they are comfortable. Schedule meetings and conferences • Ensure reception room is tidy. • Coordinate outward and inward mails. Coordinate office activities. • Handle phone calls from people calling in sick. • Gather personal and insurance information. • Hand out employee applications. • Arrange appointments. • people when necessary. • Validate parking tickets. • Give visitors badges and direct them to where they can sign in. • Issue parking passes. • Send email and faxes. • Collect and distribute parcels and other mail wihin the organization. • Perform basic bookkeeping, filing, and clerical duties. • Prepare travel vouchers. • Take and relay messages. • Update appointment calendars. • Schedule follow-up appointments.

Education and Experience:

High school diploma, general education degree or equivalent ; knowledge of customer service principles and practices  knowledge of relevant computer applications  knowledge of administrative procedures  numeric, oral and written language applications  product knowledge Key Competencies  interpersonal skills  communication skills - verbal and written  listening skills  problem analysis and problem-solving  attention to detail and accuracy  data collection and ordering  customer service orientation  adaptability  initiative  stress tolerance