ITIL Training Lagos - Oshodi

The challenges facing the timely provision of high quality IT services required to underpin the company’s business objective can be overcome through the implementation of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM)
ITIL is the most widely accepted approach to best practice service management in the world with the majority of the world's leading organizations using it. Celebrating 25 years of helping companies to benefit from advancements in global best practice, ITIL has become the choice of industry leaders worldwide - from small and medium sized enterprises to large corporations.
At Sijison Training, Our training session is delivered by certified and highly experienced trainers. Our class is always interactive and based on practical experience. Our training covers all the areas you need to be a successful Personnel and provides an invaluable base upon which to build.
MODULES COVERED:
•Origins, Development and Governance
•Identifying and Documenting The Services
• Data Information and Knowledge
•Optimizing the Infrastructure
•The Five Core Processes - The Service Lifecycle
• Service Strategy
•Service Design
•Service Transition
•Service Operation
•Continual Service Improvement
What you will learn:
•ITIL terminology and the structure
• Basic concepts and core principles of ITIL practices for Service Management
• How to apply ITIL practices for Service Management with further guidance
Who Should Attend:
•Professionals seeking advancement in their career
•Those who require a basic understanding of the ITIL framework;
•Those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
•IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.